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FAQ

Here you will find answers to the most common questions about campervan hire in Norway. Learn about our campervan rental offer, driving and camping in Norway and more. If you can’t find the answer to your question don’t hesitate to get in touch with us via email, WhatsApp or phone.

✉️ booking@benzinicampers.com  |  📞 +47 46 37 08 64

We close for the winter months. Even though our season varies from year to year we are usually open from Easter until October.

You can contact us via email all year round.

2025 – Open from 1st of April until 1st of October

The minimum rental period is 4 nights.

Fill up the reservation form and proceed to checkout. Here, you can choose between:

  1. Full payment – pay the total amount of your rental
  2. Half payment – pay 50% now to secure your campervan and 50% no later than 2 weeks before your arrival. The second instalment will be requested by an automatic email.
  3. Bank transfer – your booking is reserved for up to 2 hours when you have time to attach a proof of payment. If the reservation is not paid, your dates are not secured anymore after 2 hours.

COMPANY: Benzini Campers AS

BANK ACCOUNT IBAN: NO1424803588585

SWIFT/BIC: SPTRNO22

REFERENCE: Full name on the booking.

AMOUNT: Half of the rental amount (if the reservation starts in more than two weeks) or full amount.

If you have the option to choose a currency, please choose Norwegian Krones so we avoid exchange rate differences. If not, the currency differences will be charged at pick-up. You must bear the bank processing fees.

In case you choose a half down payment, the second instalment must be in our account no later than 2 weeks before your pick-up day according to our cancellation policy.

The payment request will be sent automatically. 

  • If your payment fails or the payment gateway page is accidentally reloaded, your campervan will be secured for two upcoming hours.
  • There is no need to start the booking process from scratch. We’ll send you a link that will take you where you left.
  • In the meantime check available funds on your account, your daily limits or contact your bank.

To make any changes to your reservation, get in touch with us via email or chat. Please don’t forget to attach your reservation number.

Your cancellation has to be sent by email to booking@benzinicampers.com, together with your name and reservation number.

The amount that you get back depends on how many days prior to your arrival is cancellation made:

  • 30+ days – 100% of the total amount is refunded*
  • 15+ days – 50% of the total amount is refunded*
  • 15 days and less – no refund

* The transaction fee for online payment will not be refunded.

With the Peace of mind insurance package, you can cancel your current reservation and change your dates up to 24 hours before check-in free of charge.

  • A new requirement for non-EU travellers to register to the Entry-Exit System (EES) before their travels to Europe is due to start in 2025, but no closer details are available. Please follow their website for updates.
  • ETIAS will be in operation 6 months after EES is activated.
  • Both EES and ETIAS will be mandatory once in use.

For those flying through the UK, registration to their ETA is also required.

Our campervans are compact, so should be your luggage. Hard suitcases are something that will limit your living space for the whole trip. If your luggage is big, there is nowhere where it will fit perfectly. Backpacks/duffle bags are highly recommended.

There are washing machines available at most campsites for a very little fee.

We offer two itineraries that will lead you through the best places in Norway. You can add the itinerary to your booking in the 3rd step. 

If you make the itinerary yourself, our tip is to keep it quite flexible. Weather elements and road closures might change your plans on short notice.

Our campervan rental base is located in Sandefjord City harbour. For the comfort of your journey, we always deliver the camper to you personally at these pick-up locations:

  1. Sandefjord train station – To get to Sandefjord from Oslo (and Oslo Gardemoen Airport), take a train R11 that runs every hour (the ride takes 1,5 h from Oslo or 2 hours from Gardemoen Airport). Search train: Oslo S (or Oslo Lufthavn) to Sandefjord Stasjon. Let us know your arrival time and we will wait at the train station for you.
  2. Oslo Torp Airport (TRF) is only 15 minutes drive from Sandefjord. We can pick you up for a fee of 500 NOK. This location is available only to those flying there.
    You can take a train or bus to Sandefjord to pick-up campervan for no extra fee.
  3. Oslo City Center – delivery fee of 3000 NOK (incl. VAT) /pick up and 2500 NOK (incl. VAT) /drop-off. The meeting point is at the central station.

❗We do not deliver campervans to Oslo Gardemoen Airport (OSL). From there, you can take an 18-minute train ride to Oslo S (our meeting point).

❗Please be aware that there is no office at our locations. Just us meeting you. We operate there on an appointment-only basis. It’s important to be on time.

Read more about our campervan rental locations.

🕑 Pick-up: 14:00 – 20:00 (Oslo City 14:00 – 18:00)

🕗 Drop-off: 08:00 – 11:00*

We work on an appointment-only basis. It’s important to be on time and notify us about any changes.

*Being late without notifying us and without our agreement results in a full-day fee. 

🕑 Pick-up: 14:00 – 20:00 (Oslo City 14:00 – 18:00)

🕗 Drop-off: 08:00 – 11:00*

*Being late without notifying us and without our agreement results in a full-day fee. 

  • The amount of the security deposit depends on your chosen insurance package. Basic insurance – 10 000 NOK, Full insurance – 8000 NOK, Peace of mind insurance – 3000 NOK. (This may vary in different campervan categories).
  • Note that your liability might be higher than the security deposit. Find more details in Terms and Conditions.
  • The security deposit is authorised on the day of your arrival on your credit or debit card.
  • The security deposit must be authorised upon pick-up. Please make sure you have enough funds in your account.

Our fuel policy is full to full. We deliver the campervans with full fuel tanks and we kindly ask you to deliver the vehicle refueled on your drop-off day. If the fuel is missing, you will be charged for the missing fuel + a 25% service fee.

Cleaning fee is not mandatory at our campervan rental. You have the option to return the campervan and add-ons in the same condition as you received them and pay nothing extra.

What to do to avoid final cleaning fee:

  • drain wastewater
  • do your dishes
  • vacuum campervan
  • clean the fridge, stove and sink
  • empty and clean the toilet (if there is one)
  • wash the car from outside (manual wash only)​​​​

Otherwise, the cleaning fee of 950 NOK (1250 NOK for VW California Exclusive, 1500 NOK for City Camper) will be added to your bill. 

❗ Note that if you purchased the cleaning fee and you return the car in extremely bad condition, we might charge you extra for professional cleaning. It’s your responsibility to do the dishes and get rid of odours, extreme dirt and all pet traces.

*The cleaning fee is not refundable.

You can combine only locations which are stated on our website. These are: Sandefjord, Torp Airport and Oslo city.

For example: you can pick up the campervan in Sandefjord and deliver it to Oslo. Delivery fee applies.

Yes! If you come to pick up a campervan in Sandefjord by car, you can leave it with us, on our private property.

On the day of pick-up, the driver must be at least:

  • 19 years old for Custom-built campers, Volkswagen campers and Motorbike requiring an A2 category driver’s licence
  • 24 years old for Motorbike requiring A category driver’s licence
  • 25 years old for City Camper

❗ Drivers up to 25 yo are subject to a fee of 150 NOK (incl. VAT) per day.

Any additional driver older than 25 years old with a valid driving licence in the B category (European category standards) can drive the car too, for no extra cost.

The additional driver must share his or her DL with us to be allowed to drive the vehicle.

Drivers up to 25 years old are subject to a young driver’s fee of 150 NOK (incl. VAT) per day.

Campervans: A valid category B* driving licence is enough for all of our campervans.

Motorbikes: A valid category A or A2 driving licence, depending on the chosen motorbike.

In Norway, you can use a valid driving licence from any EU country. Using a driving licence from a non-EU/EEA country in Norway:

  • It must contain your picture and must be
  • readable in the Latin alphabet (the alphabet in which you are reading this text now).
  • The categories on your driving licence can not be different from the international categories pursuant to the Geneva or Vienna Convention.
  • No digital DL is accepted.

Check out the official source for requirements for the use of non-EU driving licences in Norway.

* European driving licence category standards

There is no mileage limit.

If you decide to drive outside of Norway and outside this radius (north of Trondheim), our assistance is significantly limited.

All our campers are equipped with AUTO PASS electronic devices, so you have worry-free travel. You will only pay for what you use + 25% service fee.

Want to have an idea where are the toll dates and what are the costs? Use the Toll calculator here.

The toll system works online, and we will provide you with an overview of the tolls you have passed a few days after your drop-off. 

❗There are many privately owned roads throughout Norway where you’ll need to pay tolls directly. Be sure to pay these as required, as failing to do so will lead to additional fees.

How do I book the ferry?

In general, you don’t need to and can’t book a ferry in Norway. Ferry crossings are automatically charged to Benzini Campers using an AutoPass device in the campervan.

However, several ferry crossings require booking. These are:

Lysebotn – Forsand

Geiranger – Hellesylt

Bodø – Moskenes

How does the ferry crossing work?

It’s straightforward, and there’s absolutely nothing to stress about! First, drive to the terminal and join the queue. A staff member will scan your vehicle’s plates to apply the charge for the crossing. Once boarding time arrives, drive onto the ferry, following the staff’s instructions. 

Ferry timetables

  • Finding a place to park is usually not a problem, however, it might be quite tricky (and expensive) in cities like Oslo, Bergen, Stavanger, Trondheim or Kristiansand. 
  • Make always sure to pay the parking or set the clock correctly in case of free parking.
  • The fine for unpaid parking is usually 660 NOK. 
  • The fine for wrong parking is usually 900 NOK. 
  • Parking tickets and invoices will be charged to the renter with an additional service fee.

All technical information is provided for each campervan on its dedicated page under our campers.

All children under 135 cm or 36 kg must travel in a specific car seat in Norway.

Please contact us for the availability of the car child seat. We offer child seats for children weighing 9-18 kg and 15-36 kg. None of them has ISOFIX. Note that it’s the driver who is responsible for the right child seat and its correct usage.

  • Britax Multi-Tech II-BX (9-18 kg)
  • Maxi Cosi Tobi (9-18 kg)
  • booster (15-36 kg)

Campervans with ISOFIX: Moby Dick, Golem, Wolf, Blueberry, Winston, Gibsea, Dante and others. We do not offer child seats with an ISOFIX function, however, you are welcome to bring yours.

Message us if you have any questions about travelling with baby.

AdBlue is a fuel additive that’s required to keep European diesel engines running. The car computer will signalise low level and the need to refill. ❗When it’s gone the engine will no longer operate.

If, during your rental, you must refill AdBlue, you can do so at most gas stations.

  • The bigger ones have a pump stand where you fill the exact amount.
  • Other stations sell AdBlue in plastic canisters. In that case, 5 litres will do.

AdBlue is refilled next to the fuel tank and its cap is blue. Keep the receipt.

  • It takes longer than what your GPS says
  • Roads are narrow
  • Almost no highways
  • Speed limits are low

Check out these and more things you need to know about driving in Norway.

Our goal is that as many people as possible get to see the beauty of the southern Norway. If you for some reason want to discover another Scandinavian country, we allow driving to Sweden, Denmark and Finland. You must inform us about driving abroad beforehand. We can not guarantee the same road assistance conditions abroad. 

Are you sure? Driving from Sandefjord/Oslo to Lofoten is comparable to driving to Paris, but without the convenience of highways in Norway. If you were to drive straight without any stops, it would take about 22 hours and cover 1500 km. With overnight stops, the trip would stretch to 3 days one way.

We are located in the south of Norway, and we primarily focus on southern Norway travel. It doesn’t make much sense to rent from us if your main goal is just to drive to Lofoten, especially since there are campervan rentals available in the north. Don’t forget you’ll need at least 5 days to discover the area.

When is Lofoten a good idea? Your booking is appropriately long for such a journey (more than 16 days). You are exploring the whole of Norway and end up in Lofoten. Then we are jealous and want to actually join you. 🙂

Have you heard about the list of 18 National Scenic Routes in Norway? No? Then you should definitely check it out!

Not only this is a perfect help to plan your journey, but you will also learn a lot about the regions you are passing. Be aware that many of the routes close for winter and reopen during late spring. All info is on their website.

You can bring your pet partner with you*. Remember, our campervans are compact-sized, so should be your pet. Please discuss this with us before booking.

You must deliver the campervan cleaned of all pet traces, final cleaning doesn’t cover cleaning up after a pet.

*City Campers are not pet-friendly.

Problems with the car, not caused by negligence:

  • If the vehicle produces an unusual sound, a warning light appears, you observe smoke, or if something is not functioning properly, please stop the car immediately and inform us. This will allow us to provide you with instructions for your next steps.
  • We try to solve the problem together
  • If we can’t solve the problem, we call road assistance for you which is available 24/7*
  • The road assistance will help you. If they can’t, they will take you to the closest workshop

*The road assistance is free of charge if the issue wasn’t caused by the driver. If you have only the Basic Insurance plan and need the road assistance because of a flat tire or wrong usage of fuel, the liability (500 nok) will be charged to you.

All our campervans have access to 24/7 roadside assistance. Each use of the assistance incurs a fee of 500 NOK. Should you purchase an additional insurance plan, the road assistance is free of charge.

Should you need road assistance because of the vehicle malfunction no fee is charged to you.

In the price stated is included everything one needs for a campervan road trip, so you can come only with a toothbrush and a light backpack.

Check out the specifications for each campervan. In general, it is the camper itself, basic insurance, unlimited mileage, extra driver, independent heater, bed/sofa, sleeping bag/duvet, gas stove, cooking equipment, fridge, USB charging ports, CO2 alarm and fire extinguisher. Custom-built campers have insulated walls and floor, roof windows with an insect net and blinds, cosy lights…

  • pot
  • pan
  • cutting board
  • knife
  • cooking utensils
  • wine opener
  • cutlery
  • plates
  • bowls
  • french press
  • cups
  • wine glasses
  • salt & pepper
  • Dish towel, broom & dustpan, dishwashing soap and sponge
  • Compressor fridge
  • Double gas stove or single portable gas stove with gas
  • Sink with running water or portable sink
  • Fresh water tank

We will never charge extra for bedding in our campervans. Included bedding in all the campervans:

  • duvets or sleeping bags (possible to unzip to the shape of a duvet)
  • pillows
  • sheet and covers

It is mandatory to use the sheet on top of the mattress for hygienic reasons.

Have a look at our list of add-ons and book any of them during the reservation process. All add-ons are subject to availability.

Already booked a campervan? Send us an email to add anything to your booking.

Is there anything that you would like to add to our extras? Let us know, maybe we have it 😉

  • City Campers – shower & toilet
  • Volkswagen California Exclusive – toilet & sink
  • For other campers, you can add a portable toilet* and outdoor shower from our add-ons.

* Portable toilet doesn’t fit in custom-built campers and is therefore not offered for booking there.

Each campsite in Norway has bathrooms equipped with toilets and showers for its visitors. 

All our campervans are equipped with a parking heater that can be used throughout the whole night. The car engine doesn’t need to and can’t be running.

The heater is powerful enough to keep you warm even in winter months. Be aware that with an open roof on VW California models, the warmth escapes the car much quicker.

Yes, every camper comes with basic insurance. CDW (Collision damage waiver) is mandatory in Norway and it covers damage to the driver, passengers, other people’s vehicles and other people’s property.

You can purchase additional insurance plans, that will lower your self-risk. You can choose from 2 additional packages:

Basic insurance (0 NOK) 

Covers both damages to the vehicle (CDW) and damages to a third party.

  • 24/7 roadside assistance (liability 500 NOK)
  • Max liability is 16.000 NOK (20.000 NOK for VW California Exclusive) 
  • Security deposit authorised on the pick up day is 10.000 NOK

Full insurance (125 NOK/day)

This coverage option provides protection for both damages to the vehicle and damages to the third party.

  • Free 24/7 roadside assistance
  • Max liability is 8.000 NOK (12.000 NOK for VW California Exclusive)
  • Security deposit to authorise on the day of pick up is 8.000 NOK

Peace of mind (375 NOK/day) 

This coverage option provides protection for both damages to the vehicle and damages to the third party.

  • Free 24/7 roadside assistance
  • Free change of dates up to 24 hours before pick up
  • Max liability is 3.000 NOK (5.000 NOK for VW California Exclusive)
  • Security deposit to authorise on the day of pick up is 3.000 NOK

For the City Camper and Motorcycles categories, different pricing applies. All details are in the reservation form and our Terms & Conditions.

  • Any damage to vehicle, when in breach of a clause in Rental Agreement.
  • Damage due to gross negligence, 
  • Damage due to war, revolution, civil unrest or riots. 
  • Water damage to the vehicle. 
  • Holes burned into seats, carpets, or mats. 
  • Interior damages and damages to the camping parts of the Vehicle (awning, roof tent…)
  • Damage affecting only wheels, tires, suspension, batteries, glass (other than windows), radios.
  • Loss or theft of parts of the vehicle and damage resulting from this. 
  • Damage caused by driving on rough roads to the vehicle’s transmission, drive and parts that are in or attached to the chassis. 
  • Damage resulting from driving in places where vehicle traffic is banned, such as paths, tracks, banks of snow, ice, unbridged rivers or streams and beaches.
  • For any cost associated with the incorrect use of fuel.
  • Damages caused by the wind blowing up a door.
  • The cost to replace keys that have become damaged, lost, stolen, or locked inside the vehicle.
  • The cost to retrieve or recover the vehicle from any restricted area, submerged, bogged, trapped, or abandoned, unless caused by circumstances beyond the control of the Renter.
  • Any loss/damages/stolen personal belongings.
  • The amount of the security deposit depends on your chosen insurance package. Basic insurance – 10 000 NOK, Full insurance – 8000 NOK, Peace of mind insurance – 3000 NOK. (This may vary in different campervan categories).
  • Note that your liability might be higher than the security deposit. Find more details in Terms and Conditions.
  • The security deposit is authorised on the day of your arrival on your credit or debit card.
  • The security deposit must be authorised upon pick-up. Please make sure you have enough funds in your account.

Because the deposit is only authorised, not charged, you will not see an incoming amount from us after it’s refunded. 

The security deposit is not a reservation holding deposit. 

Absolutely! Every summer, we encounter unfortunate situations affecting our guests. Whether it’s a cancelled flight, a storm making travel impossible, or health issues, having travel insurance is essential.

In Norway, wild camping is allowed. Please be respectful to the locals and our nature. Check out more info about the right to roam free.

There are over 1000 camping grounds in Norway and here is the list of our favourite campsites in Western Norway. Booking of campsites is usually not possible. You can, however, try to call them and find out how’s the situation. Search for campsites for example on Campio.

You can also download the “park4night” app where you can look for wild camping spots and campsites alike.

Nortrip is a network of unique hosts throughout Scandinavia that let you camp at their properties for free. Annual membership is 499 NOK (like two nights at campsite).

In Norway, wild camping is allowed. Please be respectful to the locals and our nature. Check out more info about the right to roam free.

Download park4night app.

While our City Camper models offer the convenience of an onboard shower, the other models are more simple. If renting a campervan without a shower, you can add one from our add-ons. 

Many of the camping grounds will let you take a shower for free or for a small charge. Public swimming pools with saunas are never a bad choice. Otherwise, a beautiful crystal clear lake is never too far. 

The water tank can be refilled at all camping grounds, campervan service stations and most gas stations. There are usually water hoses and the water is drinkable. There are also many pit stops with water refills usually by beaches, tourist areas, camping spots or National Tourist Routes.

For portable gas stoves: Biltema, Europris, Jula, Clas Ohlson, local gas dealers and some gas stations 

For a refillable 10 kg gas tank: AGA automat by gas stations or grocery stores

For a refillable 2 kg gas tank: if you don’t find full gas tank at AGA, get in touch with us and we will find the closest place to refill

Your security deposit will be released in full should you bring the vehicle back in the same condition as you received it.

If the vehicle was involved in a traffic accident the deposit will be held until the case is resolved. 

 

Toll roads & ferries

Up to 7 days after your drop-off, you will receive an overview of your toll road and ferry passings. The overview will include prices and service fee. The final amount will be charged on your card.

Private toll roads

If you have used a private toll road without paying for it yourself, it will be charged to Benzini Campers. Since you are responsible for all the fees that arise during your rental period, the toll road fee, any additional charges and our service fee will be charged to you.

Parking fees & fines

You are responsible for the correct use of parking spaces during your rental period. Should we receive an invoice or a fine from your trip, it will be charged to you together with our service fee.

If you receive a parking fine in the form of a yellow ticket during your trip, the most economical way to pay it is to make the payment yourself. It’s very important to include the KID number in the bank transfer so the issuing company can identify your case. Feel free to ask for help. If you want us to pay for your parking fine a 25% service fee will be added on the top of the fine.

Our opening hours are between 8 am and 8 pm. During this time you can reach us on phone, on chat or WhatsApp. We may reply your email outside our opening hours too.

We are not physically present at our base in Sandefjord unless an appointment is scheduled.

The best way to reach us is via email (booking@benzinicampers.com). This way, we can keep our conversations clear and organised.

Phone number: +47 46 37 08 64

WhatsApp: +47 46 37 08 64

Contact form: link opens in new tab

 

Still looking for an answer? Reach out to us! 🙂

Campervan rental based in Sandefjord, close to Oslo Torp Airport in Norway. We offer budget-friendly campervans suitable for families or friends, available in compact sizes. Our mission is to provide guests with everything needed to create lifetime memories. Let’s create yours now. Hire campervan in Norway. Ultimately the best way to travel Norway.

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